Sales, marketing and customer care
Customer proximity: our primary focus
The sales department consists of four key accounts, the Sales and Marketing Director, and five people in the “Customer service” department. We aim to be the preferred partner for our customers, and to achieve this, Rifra Masterbatches provides a widespread structure offering precise answers on every commercial, technical, and regulatory aspect, with the support of collaborators for each specific field.
The sales department consists of four key accounts, the Sales and Marketing Director, and five people in the “Customer service” department. We aim to be the preferred partner for our customers, and to achieve this, Rifra Masterbatches provides a widespread structure offering precise answers on every commercial, technical, and regulatory aspect, with the support of collaborators for each specific field.
Our services
Rifra supports the customer with professionalism and passion throughout every phase of the project and beyond
Project analysis
Thanks to its key accounts and a further expanded and trained customer service structure, Rifra supports the customer with professionalism and passion in analyzing their projects and specific needs, in order to jointly identify the most high-performance solution that best meets the common objective.
Post-project assistance
Rifra’s passion and professionalism are also tangible in the post-project phases. Through its technical/sales staff, Rifra is able to provide the customer with every type of assistance during the integration of its products into the customers’ production cycles and respond promptly to any issues.
Marketing and communication
In every marketing activity or communication initiative, Rifra conveys its passion and efficiency.
Brand identity and communication
Establishing a dialogue and listening is in our DNA
The emotions, authenticity, and feelings we put into every type of communication and/or marketing project—through the use of photographs, videos, and conceptual images—allow us to give ever-increasing value to our brand identity and our products, so that the Rifra Masterbatches brand is strengthened in the market and a sense of sharing and engagement is created with our stakeholders in an active and dynamic partnership.
